About Us

We aim to provide the highest possible standards of service at all times, and we welcome any and all feedback from our customers.

Our Track Record

Event Insurance Services is signed up to Trust Pilot; an independent, online review website.

We are really pleased to be able to say that we have a excellent response from our clients, with over 3,000 reviews .

We have a rating of 9.5 out of ten; with 87% of our clients giving us five stars. 

Not happy? 

If you feel that we haven’t delivered the best possible service, then please do let us know straightaway.

In the first instance, please contact us either by telephone on 01425 470360, or email us at info@events-insurance.co.uk. You are also welcome to write to Complaints Manager, Event Insurance Services, Event House, 20a Headlands Business Park, Ringwood BH24 3PB

We will try to resolve your issue straightaway, and if that isn’t possible, we will come back to you within 3 days from when we receive your complaint.

Please be aware that, depending on the nature of the complaint, it could take up to 8 weeks for us to resolve it and come back to you with our final response.

If you cannot settle your complaint with us directly, you may be able to refer it to the Financial Ombudsman Service. The Financial Ombudsman Service’s consumer help line can be contacted on 0800 023 4 567. Additional information regarding their services can be found on their website www.financial-ombudsman.org.uk.

We are also required to inform you of the availability of the Online Dispute Resolution (ODR) platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. This platform is not available for policies underwritten by Bspoke Underwriting Limited.

Lloyds of London Complaint Process

If your Policy is underwritten by Beazley or other Insurer's within Lloyds of London please refer to the below Complaints process:

If you wish to make a complaint, please contact:

Complaints Manager,

Event Insurance Services, Event House, 20a Headlands Business Park, Ringwood BH24 3PB

or simon@events-insurance.co.uk 

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.

The address of the Complaints team at Lloyd’s is:

Complaints

Lloyd’s

One Lime Street

London EC3M 7HA

Telephone:     020 7327 5693

Fax:               020 7327 5225

E-mail:           complaints@lloyds.com

Website:         www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR.  Telephone  0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK). Email complaint.info@financial-ombudsman.org.uk.

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.